Contact & Support
Have a question about a story, experiencing playback issues, or have billing inquiries? Our team is ready to assist you.
Frequently Asked Questions
Do I need an account to listen to stories?
No! You can start listening to any free story immediately without signing in. Your playback history and favorites are saved locally on your device. Sign in with Google only if you want to sync your library across phones or tablets.
Are stories available in Hindi as well as English?
Yes. Sonatales features both native Hindi storytelling and English audio fiction across horror, romance, suspense, and thriller categories. You can adjust your preferred languages in the app settings at any time.
How does the Sleep Timer work?
In the player screen, tap the Sleep Timer icon. You can set it for 15, 30, 45, or 60 minutes, or choose "End of Episode". The audio fades out smoothly as the timer concludes so your sleep is never disrupted.
How do I cancel my Sonatales Plus subscription?
Open Google Play on your Android phone, tap your profile icon at top right, go to "Payments & subscriptions" → "Subscriptions", select Sonatales, and tap "Cancel subscription". Your benefits remain active until the end of your prepaid period.
How are stories on Sonatales created?
Stories on Sonatales are created using cutting-edge artificial intelligence for scriptwriting and expressive voice narration. Every story is thoroughly reviewed and curated by human editors before publishing to ensure artistic quality and community safety.
Grievance Redressal Mechanism
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and the Digital Personal Data Protection Act 2023, users may submit grievances regarding content, privacy, or terms violations to our designated Grievance Officer.