Subscription & Refund Policy

All in-app purchases and subscriptions within Sonatales are processed exclusively through Google Play Billing (and Apple In-App Purchase for future iOS releases).

Important: Aksbyte Technology does not collect, receive, or store your credit card, debit card, UPI, net banking, or billing address details. All payment transactions, invoicing, and payment methods are managed directly by Google under your Google Play account.

• Sonatales Plus provides premium listening benefits, including high-fidelity streaming, sleep ambient audio mixing, and unlimited offline caching Coming Soon.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle (e.g., monthly or annually) unless cancelled at least 24 hours before the renewal date.
• Your Google account will be charged within 24 hours prior to the conclusion of the current subscription cycle.

You can cancel your subscription at any time directly through Google Play. Uninstalling the Sonatales app does not cancel your subscription.

To cancel via your Android device:

1. Open the Google Play Store app.
2. Tap your profile icon at the top right.
3. Tap Payments & subscriptions → Subscriptions.
4. Select Sonatales.
5. Tap Cancel subscription and follow the prompts.

To cancel on a computer:

Visit Google Play Subscriptions Help and manage your active services.

After cancelling, your subscription benefits remain active until the end of your current paid billing period. You will not be billed again for that subscription.

• Pricing: Current subscription rates and one-time ebook fees are displayed clearly within the app and in Google Play before confirmation. All prices include applicable taxes.
• Price Changes: Any adjustment to subscription pricing will be communicated in advance according to Google Play guidelines. You will have the opportunity to accept the new price or cancel prior to being billed.
• Free Trials: If a free trial is offered, full terms and trial duration are shown prior to enrollment. If you do not wish to be billed at the standard rate when the trial concludes, you must cancel your subscription before the trial period expires.

• Ebooks and companion reading materials are sold as one-time digital purchases via Google Play.
• Once purchased, access to the ebook is linked to your Google Account and made available within the Sonatales app for as long as the service is maintained.

• Digital Nature of Goods: All audio stories, subscriptions, and digital ebooks delivered by Sonatales are digital products made available immediately upon purchase.
• No Direct Refunds: Because access is provided immediately, Aksbyte Technology does not issue refunds for purchased, partially used, or unused subscription intervals or digital content.
• Store-Managed Refund Requests: If you believe a billing error occurred, or you purchased by mistake, you must request a refund through Google Play under Google's official policies.
• Learn how to submit a refund request by reviewing Google Play's Refund Policy.

If you encounter technical issues accessing your purchased perks, or if your purchase is not properly recognized after payment, please contact our support team:

Email: support.aksbyte@gmail.com

Subject: Sonatales Purchase Issue

Details to Include: Your registered Google email address and your Google Play order number (starts with GPA.).

Response Time: Within within 48 hours.